Returns & Exchange Policy

Eligibility for Exchanges and Returns

• Following 15 days of the delivery date, we allow returns and exchanges.
• The product must be undamaged, unworn, and still have all of its original tags on.
• Except in cases where there is a manufacturing flaw or error, personalized or customized items are not available for exchange or refund.

Process for Returns:

• Please get in touch with our customer service staff or go to the Returns section of the website to start making a return.
• The purchase details, the rationale for the return, and any other pertinent facts must be provided.
• Upon approval of your return inquiry, we will send you an exchange authorization along with instructions for shipping for returning the item to us.

Exchange Method:

• Please use the exact same return procedure described above if you want to replace the outerwear for an alternative measurement, color, or style.
• According to your request, we will either give you store credits or a refund for what you paid after obtaining your returned item.
• The required item can then be ordered again using the store credit.

Refunds:

• We will start the refund procedure as soon as we receive and examine the item that was returned.
• Returns will be given using the original payment method that was used for the transaction.
• Please be aware that depending on your bank or credit card provider, the refund may not appear in your account for a couple of business days.

Return Shipping:

• Please get in touch with our customer service staff or go to the Returns section of the website to start making a return.
• The purchase details, the rationale for the return, and any other pertinent facts must be provided.
• Upon approval of your return inquiry, we will send you an exchange authorization along with instructions for shipping for returning the item to us.